Frequently Asked Questions (FAQ's)
About Our Boots
1. Is the leather used genuine?
Yes. Our boots are made from genuine leather, carefully selected for its quality, durability, and comfort. Natural leather gradually adapts to the shape of the foot and develops a unique appearance over time.
2. Why choose genuine leather instead of synthetic materials?
Genuine leather offers superior durability, breathability, and comfort. Furthermore, it ages naturally and elegantly, maintaining its quality for many years when properly cared for.
3. Are the boots handmade?
Yes. Many of our models are handcrafted by skilled artisans using traditional manufacturing techniques and high-quality materials.
4. What distinguishes a handcrafted boot from a mass-produced boot?
Handmade boots receive far greater attention to detail in their manufacture, which is why their production takes longer. The materials used are usually of higher quality, and the production process prioritizes durability, comfort, and a fine finish.
5. Are the boots made in Europe?
Yes. We work with European artisans recognized for their experience and tradition in producing high-quality cowboy and western boots.
6. Why can there be slight differences between pairs of the same model?
Leather is a natural material. For this reason, there may be slight differences in tone, texture, or finish, making each pair unique.
7. What does Goodyear Welt construction mean?
The Goodyear Welt construction is one of the most respected manufacturing methods in the footwear world. This system provides greater strength, better structural waterproofing, greater durability, and allows for sole replacement when necessary.
8. Do all the boots feature Goodyear Welt™ construction?
Yes, all models use this system. Whenever a model has Goodyear Welt construction, this feature will be indicated in its description.
Sizes and Fit
9. How do I choose the right size?
In most cases, we recommend choosing the size you normally wear in leather shoes. If you have any doubts, you can contact us for personalized advice, or view our size equivalence chart.
10. Do the boots match your usual size?
Yes. Most models feature a fit compatible with standard European sizing.
11. What should I do if I'm between two sizes?
If you are between two sizes, we recommend choosing the larger size. Depending on the model, the shape of the boot and the shape of the foot, we can advise on the most suitable option.
12. Do boots stretch out with use?
Yes. Genuine leather gradually adapts to the shape of the foot during the first few uses, providing a more comfortable fit.
13. Is it normal for the boots to feel slightly tight at first?
Yes. We recommend wearing sheer socks when you first start using the boots to make it easier to get your feet into them. Leather usually requires a short break-in period. After a few uses, it will naturally adjust to your foot.
14. Can I use insoles?
Yes. Many models allow the use of insoles to improve comfort or compensate for minor fit differences.
Shipping & Delivery
15. To which countries do you ship?
We ship to all countries in the European Union.
16. How long does delivery take?
Delivery times vary depending on the selected model and the destination country. Many of our boots are made to order or in limited series. Our estimated delivery time ranges from 2 to 4 weeks.
17. Why do some models take longer to be delivered?
Some models are produced specifically after the order is placed, ensuring greater quality control and exclusivity.
18. Will I receive a tracking code?
Yes. You will always receive a tracking code to follow your order.
19. Are there any customs fees?
No. Orders shipped between countries within the European Union are not subject to customs duties.
20. What happens if the shipping company can't find me?
The carrier will usually contact you or attempt a new delivery according to their procedures.
Exchanges & Returns
21. Can I exchange the size?
Yes. If the size is not right, you can request an exchange in accordance with our exchange policy.
22. What is the deadline for requesting a refund?
The applicable timeframe is described in our returns policy, available on the website.
23. Do the boots have to be in brand new condition to be returned?
Yes. The boots must be returned unused and in their original condition.
24. Who bears the costs of the return?
The customer is responsible for the costs associated with the return.
Payments and Security
25. Is the payment secure?
Yes. All transactions are processed through secure platforms that use encryption technology to protect your data.
26. What payment methods do you accept?
We accept the main payment methods presented during checkout: PayPal, Bank Transfer, Apple Pay, Google Pay, Visa, Mastercard, American Express, Discover, JCB, Diners Club.
27. Can I pay with a credit or debit card?
Yes. The accepted cards are indicated during the payment process.
28. Os meus dados pessoais estão protegidos?
Yes. We process customer data in accordance with applicable European data protection legislation.
Care and Maintenance
29. How should I clean my boots?
We recommend using a soft cloth and products suitable for genuine leather.
30. Can I wear the boots in the rain?
Genuine leather can withstand occasional contact with moisture, but we recommend avoiding prolonged exposure to water.
31. How should I store my boots?
The boots should be stored in a dry, well-ventilated place, protected from direct sunlight.
32. How often should I moisturize my leather?
It depends on usage and weather conditions, but the periodic application of specific products helps maintain the flexibility and appearance of the leather.
Durability and Quality
33. How long can a good pair of cowboy boots last?
With proper maintenance, boots made from genuine leather and of good quality can last for many years.
34. Can I replace the soles on my boots?
In models with proper construction, including many Goodyear Welt models, the sole can be replaced by qualified professionals.
35. Why invest in higher quality boots?
High-quality boots offer greater comfort, better finish, greater durability, and lower operating costs over time.
36. Why choose handcrafted cowboy boots?
Handcrafted boots combine tradition, quality, authenticity, and durability. They are produced for those who value premium materials and meticulous craftsmanship.
Customer Service
37. Can I contact you before making the purchase?
Yes. We will be happy to answer any questions you may have regarding sizes, materials, delivery times, or any other matter related to our products.
38. How can I contact the customer support team?
You can use the contact methods available on our website. We strive to respond to all requests as quickly as possible.
39. Can I ask for advice on choosing a model?
Yes. We can help you find the model that best suits your preferences, intended use, and foot characteristics.
40. How will I know if a product is available?
Product availability is indicated on the respective page. If you have any questions, please feel free to contact us.