Alternative Dispute Resolution

In compliance with Article 18 of Law 144/2105, we inform you that the consumer for alternative dispute resolution should contact Cowboy Boots Europe by emailing, the competent Alternative Dispute Resolution (ADR) body in your area or use the European Online Dispute Resolution Platform, available at
Competent Entities for Alternative Dispute Resolution for Consumer Disputes
As this is an online sales site, the Consumer Conflict Arbitration Centre corresponding to the consumer's domicile is competent.

In case of a consumer dispute, consumers can turn to the European platform for online dispute resolution at or to the following alternative consumer dispute resolution bodies

  1. CNIACC - National Centre for Information and Arbitration of Consumer Conflicts Tel: (+351) 213 847 484; E-mail:

  2. CIMAAL - Algarve Consumer Conflict Information, Mediation and Arbitration Centre Tel: (+351) 289 823 135; E-mail:
  3. Consumer Conflict Arbitration Centre of the District of Coimbra
    Tel: (+351) 239 821 690/289. E-mail:
  4. Lisbon Consumer Conflict Arbitration Centre Tel: (+351) 218 807 000 / 218807030. E-mail:;
  5. Porto Consumer Information and Arbitration Centre
    Tel: (+351) 225 508 349 / 225 029 791; E-mail:
  6. Centro de Arbitragem de Conflitos de Consumo do Vale do Ave/Tribunal Arbitral Tel: (+351) 253 422 410; E-mail:
  7. Consumer Information, Mediation and Arbitration Centre (Consumer Arbitration Court) Tel: (+351) 253 617 604; E-mail:
  8. Centro de Arbitragem de Conflitos de Consumo da Região Autónoma da Madeira Address: Rua Direita, 27 - 1º Andar, 9050-405 Funchal; E-mail:
    For further information consult the Consumer Portal at